Complaints Procedure

This page includes information and the resources required if seeking to raise a complaint against Middlesex Students' Union. This could be a complaint about elected representatives, staff, policies, processes or a student group.

To submit a complaint, please first read through the below documents:

- Introduction to the Members Disciplinary Procedure

- MDXSU Complaints Procedure

- MDXSU Complaints Form

For more information, please contact our Welcome Desk team, who will be able to advise you how to proceed, or of the best person to speak to in relation to your query or issue. You can contact the team at

If you are seeking to raise a complaint about the University, such as if something has negatively affected your experience or will because the service that was provided by Middlesex University has not been of good standard, please contact the MDXSU Advice Service.